Merchant Terms

Version 1.0 · 3 October 2026

These Merchant Terms apply when a business accepts them in the Playably app for a Shopify store. Please read them together with the Platform Policies.

1. Acceptance

By ticking the box and typing your full name, you accept these Merchant Terms and the Platform Policies on behalf of the business that owns the Shopify store. Playably records your name, the account that accepted, the time and the version of the terms. We may ask you to accept again when the terms change.

2. One store, one account

Each Shopify store has its own Playably account. Playably does not link several stores under one login.

3. Campaigns

You choose an offer from Playably's offer menu. A store can run one live campaign at a time. Each offer sets the triggering event and how the result is decided; you do not write your own event.

4. Our fee

You pay Playably a fee that is a percentage of the item subtotal, excluding taxes and shipping, on orders placed with the promotion code by shoppers who joined during the campaign period. The subtotal is taken after discounts, in the store's currency. The percentage is shown in the app before you go live.

5. If the event does not happen

No rebates are paid. You still pay the fee on the campaign's sales. The fee is not refunded.

6. If the event happens

Playably refunds qualifying shoppers. You do not pay the rebates; Playably does. Rebates exclude taxes and shipping.

7. How the event is decided

Each offer names the official source for its result. Playably waits at least 48 hours after the event for revisions or corrections before settling, and settles on the official result as it stands at the end of that wait.

8. Deposit

Before a campaign starts, you pay a deposit of 5% of the campaign's payout cap, with a minimum of $750, invoiced outside Shopify. The campaign starts once Playably receives it. The deposit is credited against the fee you owe. Any part of the deposit not used is returned after the campaign settles. If the event does not happen, the deposit is still applied to the fee owed.

9. Payout cap

Playably sets a payout cap for each campaign from the store's order history. The cap does not change after launch; changing it needs a new campaign. When payouts pass the cap by 10%, Playably holds settlement for review. It is not an automatic stop.

10. Pause

You may pause a campaign. A paused campaign takes no new enrollments: orders placed while paused do not count, even with the code. Orders placed before the pause stay covered. If the campaign's window closes while paused, it ends automatically, and Playably records and settles the result.

11. No stacking

The promotion code cannot be combined with any other discount, code or offer. No other discounts apply to a qualifying purchase.

12. Shopper data

Playably collects shopper data to run the promotion and pay rebates, as described in the Platform Policies. You agree not to use the promotion to collect data Playably has not described.

13. Refunds and cancellations

An order that is cancelled or refunded is withdrawn from the promotion and is not eligible for a rebate.

Questions

Email help@playably.ai.