Platform Policies
Version 1.1 · 7 October 2026
These policies describe how Playably promotions work for shoppers and merchants. They go with the Merchant Terms and the Playably Terms of Service.
1. Official Rules
Every promotion has Official Rules, prepared by Playably as Sponsor, that shoppers see. They state the event and the official source for its result, that Playably settles on the result as it stands 48 hours after the event, the rebate and its maximum, the total entry cap and the mail-in reserve, both ways to enter, how and when shoppers claim and are paid, and that cancelling or returning an order before payment voids the rebate. The promotion code gives no discount and changes no price. Rebates exclude taxes and shipping.
2. Two ways to enter
Shoppers can enter by buying with the promotion code, or by mail with no purchase. No purchase is necessary, and buying does not improve anyone's chances. Entrants must be legal residents of the United States, 18 or older.
3. Shopper data we collect
Order number, the email used at checkout, the order's item subtotal and, when a shopper claims a rebate, a PayPal email and the identity, age and residence information needed to verify the claim. A shopper who enters by mail gives their name, mailing address, email, phone number and a statement of age. Playably keeps entry and claim records for 3 years. The PayPal email is encrypted when stored, used only to pay the rebate, and deleted no later than 180 days after the shopper submits it. Playably does not store tax identification numbers in its own database.
4. What shoppers agree to
By participating in a promotion, shoppers agree to share their personal data with Playably. See the Playably Privacy Policy for more. Shoppers may also tick an optional box to receive emails from Playably about promotions from Playably and from other brands that run Playably promotions. The box is never ticked for you, is separate from the Official Rules, and is not a condition of entry, purchase or payment. It sits beside the form and says so in plain words. Emails stay on Playably's own list. Playably does not give a shopper's details to the other brands. You can unsubscribe at any time using the link in any Playably promotion email, or by emailing support@playably.ai. Playably sends text messages only if the shopper ticks a second, separate box that names texting and states the message rate and how to stop.
5. Claims and payouts
If the event happens, Playably emails the entrant a claim notice. A shopper claims within 45 days after Playably sends it. Playably pays within 30 business days after it receives and verifies a complete claim, by PayPal. If a shopper cannot receive PayPal, Playably offers a payment of equal value on request. PayPal may charge the shopper fees to receive or withdraw the rebate; the shopper is responsible for them and Playably is not liable for them. A named Playably person approves every payout batch.
6. Tax forms
If a shopper's payments from Playably in a year pass the IRS reporting threshold, Playably needs a W-9 before paying. Playably does not store tax identification numbers in its own database.
7. Branding
Popups, banners and landing pages carry the Playably logo, link to playably.ai, and show that no purchase is necessary.
Questions
Email support@playably.ai.