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Case Study · Gamified rebate · Fintech

How Taptap Send earned 34 first transfers without touching the rate.

Brand
Taptap Send
Trigger
A Filipina wins the US Open, Sep 12
Window
Aug 27 to Sep 5, 2026
Result
34 new senders, $0 discounted
CAMPAIGN SNAPSHOT
‘A Filipina wins the US Open, get 100% back’
34 new senders
First-time senders carrying code AEWINS, Aug 27 to Sep 5, 2026
Discount given$0
Cashback owed$0
TriggerMissed
▶

New customers sent their first transfer of $100 or more to the Philippines with promo code AEWINS. If a player representing the Philippines won the 2026 US Open women’s singles title, every enrolled transfer came back as 100% cashback, up to $100, paid by Venmo after claim. The code changed nothing about the rate or the fee.

▶AEWINS · US Open · New York to the Philippines
Results

34 first transfers. Nothing off the rate.

+100%
New senders vs. other offers
Against Taptap Send’s previous promotions
$0
Taken off the rate
Same rate, same fee, same amount landed
+70%
New senders in 48 hours
20 on Sep 2 to 34 on Sep 4
$3,400
First transfers, floor
Every qualifying transfer was $100 or more
"
A conditional refund lets a remittance brand run a promotion without touching the rate, the fee or the amount that lands. It costs nothing unless the condition hits, and everyone it brings in is a first-time sender.
PA
Campaign recap, September 2026
Taptap Send × Playably

01 · A corridor that competes on cents.

Taptap Send moves money to more than 70 destinations. The United States to Philippines corridor is one of its fastest growing and one of its tightest: rate, fee and delivery speed sit close to parity across providers, and the one lever a discount would pull, the fee, is the product itself.

The brief was to earn a first transfer from a new sender without changing the economics of the transfer.

02 · Send $100, get $100 back if a Filipina wins the US Open.

New customers entered promo code AEWINS on a first transfer of $100 or more. The code enrolled the transfer and changed nothing else. If a player representing the Philippines won the 2026 US Open women’s singles title, the sender got $100 back by Venmo after claiming by email. If not, the transfer had cost exactly what it always would.

03 · Nine days, one player, four surfaces.

A landing page carrying the full terms, email and SMS, organic social on Instagram and Facebook, and digital kiosks on 43-inch screens in New Jersey. Alexandra Eala was the reason the offer made sense: the whole Filipino diaspora in the United States was already watching her draw. Midway through, the window was extended to the morning of September 5 and the creative was rebuilt around the new deadline.

04 · The outcome: 34 new senders, $0 discounted.

Eala lost in the third round to Iva Jovic, and Elena Rybakina won the title on September 12, so the condition was not met. No cashback was owed. Every transfer stood as sent, at the rate and fee the sender was quoted, and Taptap Send kept 34 first-time senders it had not discounted to acquire, with around 40 more signed up and not yet sent when the last count was taken.

Why it worked

Three reasons this beats cutting the fee.

A

The product never changed.

Applying AEWINS moved nothing: the same rate, the same fee, the same pesos landing in the Philippines. In a corridor where providers compete within cents of each other, that is the only way to run a promotion without discounting the thing being sold.

B

It cost nothing when it missed.

Alexandra Eala went out in the third round, so no cashback was owed. The transfers stood exactly as sent and the payout exposure closed at zero. The senders stayed either way.

C

The deadline did the converting.

New senders went from 20 to 34 in the 48 hours after the window was extended and the creative refreshed, while sign-ups that had not yet sent held at about 40. The pool kept refilling while it converted.

Have a moment your customers are already watching?

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